There are Brokers and there are Brokers...
The mortgage broking industry is now over a decade old and has certainly evolved since the early 1990s.
In the early days, broker firms represented just a handful of lenders whose only expectation was that the broker introduced clients to them by submitting a loan application on their behalf. Then, as banks and other lenders began closing branches, brokers become a more important distribution channel. In fact today brokers sell literally hundreds of different home loan products and account for over one third of all mortgages written in Australia.
Interestingly though, lenders' expectations of brokers are largely unchanged. And that means that many mortgage brokers have scant interest in their client once their loan has been approved.
This is not the case at Mason Management Financial Services where we take a more customer-centric approach to our home loan business.
Our service does not stop once your home loan is approved, but extends to helping with the collection of mortgage documents, helping with insurances and other financial products, communicating with conveyancers and solicitors, and doing whatever else is necessary to ensure that your loan settles on time and with the minimum amount of fuss.
Thereafter, we provide complimentary ongoing reviews, newsletters and a 7 day a week help desk service to ensure that we keep you informed of the latest market developments and alert you to the action you need to take as your lending needs change.
We believe that this very important point of difference is why such a high percentage of our business is repeat business or referrals from existing customers.
To all our valued clients and subscribers, we thank you for your support over the years and look forward to a mutually rewarding future in partnership with you.